Terms and conditions
We use Spee Dee Delivery, USPS, and UPS for orders. FedEx or DHL shipments are welcome. The carrier we use will vary depending on location, size and contents of your order. We do not ship international, this includes Canada.
We ship orders from several of our warehouses across the United States and some orders may be shipped from multiple locations. Please be aware that it may take a few business days to prepare, package and ship your product. We try to ship same day but sometimes this is not always possible. Once shipped, it typically takes 1-6 business days for the package to arrive. We cannot adjust these estimates, so please take the full shipping time into consideration when ordering. Any express packages for overnigh/next day, second day or three day select delivery via UPS must be ordered by 1:00 pm CST to go out the same day.
Taxes, Duty, and Customs
The product prices and shipping costs are all you are responsible to pay Ars Marine Inc. Some countries or states may have additional taxes that will be due upon arrival. It is impossible for us to know the tax rules for every shipping location worldwide. We are not authorized to accept these taxes or customs payments as part of your order. Therefore, you must understand that additional taxes, customs fees, VAT, or other charges required by your country or state is your responsibility. If additional fees apply to your order, we cannot reimburse you or collect these fees in advance. If you are unsure if this applies to you, please check with your local postal service or import/export office.
Packages will incur new shipping charges if they are returned to us because of the following reasons:
- A wrong address provided by the customer.
- A signature was required upon delivery and the customer was not available.
- Customs or governmental restrictions that caused the package to be undeliverable.
If you choose not to have the order reshipped, you will be charged a restocking fee of 20%.
Shipping and handling charges are not refundable.
Returns / Refunds
ARS Marine Inc. strives to provide quality products, reliable service, and fast delivery.
We will take returns within 30 days of when the order was delivered to you, shipping charges will not be refunded. If you decide to return an item there is a 10% return fee on paypal and a 15% return fee on credit cards, unless you choose a store credit. A store credit must be used within 1 year of issue date or they expire.
If an item is defective upon arrival or if we have made an error in filling your order we will gladly assist in replacing the item if we are notified within 48 hours of delivery. It is your responsibility to let us know within 24 hours if the package was damaged during shipment so that we can make a claim with the shipper.